SpinWeaveKnitandCake: Consumerism a la Christine

Yes, I bought this coffee because of the name and it was on sale.

Luckily for me it's not bad coffee, it's got nothing on Columbia Supremo, but hey what did I expect with that name? (Again, it was on sale.)

I am a consumer. Even a purchaser of silly names. But I am a woman quite miffed at her bank, a bank that I have had a relationship with for 11 years.

Back in September you may remember my debit/credit card was compromised and Chevy Chase said they would take care of it. Well, let's say I'm not pleased with the outcome or how it was handled or is being handled. They did credit me the money that was taken and then yesterday I found out, without warning, they took back the biggest chunk of it almost causing me to have a small issue with my account.

Nothing like running to the bank with cash minutes before the bank closes to cover a purchase even though you checked your account in the morning before you went shopping and everything was hunky-dory. Jerks. Not even a call, not even a warning.

Luckily I checked my account online again when I got home and was like, Huh??? Have I been compromised again? What is this "Debit Charge"? Since they charge me to use debit I only use their darn card as a credit card.

So I called the rats and the poor woman on the phone could not tell me what their reason why was. Get this! I had to open yet ANOTHER dispute and will be contacted in 48 to 72 hours by Chevy Chase and oh, the letter with the reason is in the mail I should have it in 3 to 5 days.

How's that for customer service? I have banks that are closer to me, you know within walking distance so I am going to open a new account on Monday. What a pain. But I as a consumer I need to make a right choice with my money and not be taken for a ride while not being protected. I mean if there is a next time and even more money is taken, how will they treat me then?

As a consumer I just need to go somewhere else. I can write a letter to the bank but who will read it? Who will give a toot there? It seems like nobody. So goodbye bankie-poo.